FAQs

Technical

Please see below all frequently asked questions around fitting and mounting.

We recommend placing our SpaceRail bike storage system around 600-700mm away from the wall for optimal use. Visit the link for more information & videos on installation & fitting requirements. https://www.stashedproducts.co.uk/pages/instructions

For ceilings above 2,400mm / 8ft, we recommend a wall mounted system so it can be positioned at a suitable height for use. For ceilings below 2,400mm / 8ft we recommend a ceiling mounted system. Angled brackets are also available for sloping ceilings. Visit the link for more information about our systems and fitting requirements. https://www.stashedproducts.co.uk/pages/instructions

Each hook can hold up to 30kg / 65lbs. Each standard section of rail can hold up to 100kg / 220lbs. SpaceRail is designed to safely store most e-bikes.

Standard rails are 1100mm / 44” long and are designed to store up to four bikes. If all four bikes are large enduro or downhill mountain bikes, you may need an additional section of rail to enjoy optimum performance. We offer a free custom rail cutting service if needed.

Yes. We have sought independent advice on both points. If brake systems are bled correctly, no damage will occur from hanging by the wheel. Fork systems that have well maintained seals will not be impacted. We were advised that the lubricating effect gained from hanging bikes by their front wheel, can help to keep fork seals in good condition.

SpaceRail hooks are designed to safely hold every type of wheel, with or without mudguards, with tyres up to 3” wide. The polymer hook cover protects every rim, including carbon ones. Fat bikes can easily be stored using our Fat Tyre Adapter, designed for tyres 4”-5” wide.

Shipping & Returns

See below frequently asked questions on shipping & returns.

Yes. We’re confident in our build quality and all of our products are protected by our ‘no quibble’ 2 year warranty.

Yes. Simply add items to your basket and go to checkout to get a shipping cost. The customer is responsible for any additional taxes or import duties. Shipping within the UK is free for orders over £50. Shipping to the EU is free for orders over €350. Please check out our Shipping Policy for full details: https://www.stashedproducts.co.uk/policies/shipping-policy

Our returns policy allows for returns within 30 days of delivery. You must contact us before returning the product. Returns within the UK are free. Full details of our returns policy and how to return an item are shown here: https://www.stashedproducts.co.uk/policies/refund-policy

Contents

Please see below frequently asked questions on pack contents.

Yes. Our SpaceRail kits contain everything you need, including hooks, rails and mounting hardware. Our systems are designed to be easily installed with a basic toolkit and DIY skills. To find out more about installation please visit this link.

https://www.stashedproducts.co.uk/pages/instructions